Policies + Legal Agreements

Zee Creative, Inc. – Terms of Service and Policies

1. Introduction

These Terms of Service (“Agreement”) are between Zee Creative, Inc. (“Zee Creative,” “we,” “us,” or “our”) and the customer (“you,” “your,” or “client”). This Agreement governs your use of our website (zcreative.com) and the services we provide. By using our services, you agree to this Agreement. If you do not agree, discontinue use and contact Zee Creative to cancel any active services.

We may update these terms at any time, with changes effective upon posting to our website. Notices of significant changes may also be sent via email.

2. Services

Zee Creative’s services include, but are not limited to, the following:

• Website design and development
• Website hosting and domain management
• Graphic design
• Search engine optimization (SEO) and marketing
• Interior and exterior signage design, production, and installation
• Vehicle graphics, decals, and wraps
• Promotional banners and related printed materials

Specific service terms may be further defined in proposals, quotes, or project agreements.

By signing up for services, you represent that you are at least 18 years old and authorized to enter into this Agreement.

3. Term and Renewal

• Hosting services: Provided on a 12-month term, automatically renewing unless cancelled at least 30 days before renewal.
• Design, marketing, and signage services: Unless otherwise agreed in writing, provided on a project or month-to-month basis.

4. Billing and Payments

• All invoices are sent via email. Clients must keep their contact and billing information current to ensure delivery of invoices.
• All fees are in U.S. dollars. Accepted payment methods include credit card (Visa, MasterCard, American Express, Discover), PayPal, check, cash, or money order.
• Full payment is required before installation of signage or vehicle graphics.
• Past-due balances may result in suspension of services and accrue finance charges (1.5% per month, $1 minimum).
• Returned payments or chargebacks may result in a $30 fee.
• Accounts repeatedly past due may be placed on mandatory credit card auto-billing.
• Refunds issued to a credit card may have associated payment processor fees deducted.
• You must notify Zee Creative of any billing errors or disputes within 30 days of the invoice date. After this period, invoices are deemed final and payable in full.

Non-Refundable Payments:

• Deposits for design, website and signage projects once design work has begun.
• Setup fees and deposits.
• Prepaid hosting fees (no partial refunds for unused time).
• Signage and graphics fees once production has begun.
• SEO/marketing prepayments (credits may be applied to other services within one year but are not guaranteed if service pricing changes).
• Except as expressly stated in this Agreement, all payments to Zee Creative are non-refundable.

5. Cancellations

• Cancellations must be submitted in writing to billing@zcreative.com.
• Hosting cancellations require at least 30 days’ notice prior to renewal. Prepaid hosting fees are non-refundable, and no partial refunds will be issued for unused hosting time once paid.
• Upon cancellation or termination of hosting services, all account data will be deleted and cannot be recovered.

6. Service Level Agreement (SLA)

We strive for 99.9% hosting uptime. If downtime occurs due to our systems (excluding maintenance or AUP violations), you may request credit equal to one day of hosting fees per 60 minutes of unavailability, up to one month. Requests must be submitted within 24 hours of the incident.

7. Acceptable Use Policy (AUP)

The following uses of Zee Creative services are prohibited:

Illegal or Harmful Use

• Violation of laws or regulations, including intellectual property infringement.
• Distribution of child exploitation material, bestiality, or non-consensual content.
• Promotion of violence, hate speech, terrorism, gambling without license, or trafficking.
• Fraud, phishing, hacking, social engineering, or spreading malicious code.

Offensive or Prohibited Content

• Content that is defamatory, harassing, obscene, or deceptive.
• Requests for signage, graphics, or web content that promote hate, violence, or illegal activity.

Email and Spam

• Bulk email must comply with CAN-SPAM and similar laws.
• No deceptive headers or source concealment.
• Recipients must have provided verifiable opt-in consent.

Security and System Integrity

• Unauthorized access, probing, or vulnerability testing of any system.
• Excessive consumption of shared resources.
• Use of services in high-risk environments (e.g., aviation dispatching, nuclear facilities).

Sensitive Data Restrictions

• You may not use our services to store or process protected health information (HIPAA), payment card data (PCI DSS), or other regulated sensitive data.
• You acknowledge and agree that Zee Creative is not responsible or liable for any liabilities, damages, or losses arising from your violation of this restriction.

8. Intellectual Property

• All materials on our website are protected by copyright and trademark law.
• You warrant that any materials (logos, images, copy, artwork) you provide are owned or properly licensed.
• Zee Creative retains ownership of all design files, source code, and working materials until payment is received in full. Upon full payment, the client receives ownership of the final deliverables for their intended use. Working files (e.g., layered design files, development code repositories) remain the property of Zee Creative unless otherwise agreed in writing.
• You grant Zee Creative the right to use project deliverables (including images of completed websites, signage, or graphics) in our portfolio and marketing materials unless you request otherwise in writing.
• You agree to indemnify Zee Creative against claims arising from use of client-supplied content.

9. Privacy Policy

We collect only the information necessary to deliver services. This includes contact information, billing details, and project assets. We may also collect non-identifying information via cookies or analytics.

• Use of Information: To deliver services, process payments, communicate updates, and improve offerings.
• Third Parties: We may share information with service providers (e.g., payment processors) as needed. Third-party tools (e.g., Google Analytics, advertising platforms, or website plugins) may also collect data according to their own privacy policies, which are not controlled by Zee Creative.
• Marketing: We may showcase project work (websites, graphics, signage) unless you opt out.
• Data Retention: We retain project and account data for up to 12 months after service termination unless otherwise required by law.
• Project Assets: Project files may be archived after completion. Zee Creative is not obligated to retain or provide archived files unless otherwise agreed in writing.
• Children’s Data: Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
• Data Security: We take reasonable precautions but cannot guarantee complete protection against unauthorized access. Clients are responsible for maintaining the security of their own login credentials and devices used to access Zee Creative services.

11. Additional Terms

Warranties and Maintenance (Signage & Graphics)

• Signage and vehicle graphics are warranted only for workmanship and installation quality. Normal wear, weather damage, vandalism, or misuse are not covered.
• Clients are responsible for ensuring surfaces are clean, dry, and suitable for installation unless Zee Creative performs preparation.
• Zee Creative is not responsible for damages caused by existing surface conditions, including but not limited to rust, peeling paint, or prior adhesives. Environmental factors such as extreme weather, temperature changes, or vandalism are not covered under warranty.
• Any warranty claims for signage and graphics must be made within 90 days of installation.

Proofing and Approvals (Design & Signage)

• Clients must carefully review and approve all proofs/mockups in writing before production or publication.
• Errors not identified during proofing are the client’s responsibility.
• Final approval constitutes acceptance of responsibility for any errors not corrected at that time. Once a client approves a proof, mockup, or final draft, Zee Creative is not responsible for errors, typos, or omissions that were present in the approved proof. Any revisions requested after approval may incur additional charges.

Portfolio Use & Confidentiality

• Zee Creative may display project work in its portfolio and marketing unless the client requests confidentiality in writing prior to project completion.

Project Timelines and Delays

• Project timelines are estimates and depend on timely client cooperation (e.g., providing content, approvals, or access).
• Zee Creative is not responsible for delays caused by client inaction or failure to provide necessary materials.

Termination by Zee Creative

• Zee Creative reserves the right to terminate services at any time for cause, including but not limited to repeated violations of the Acceptable Use Policy, abusive or unlawful conduct, or nonpayment. In the event of termination, fees already paid are non-refundable.

Force Majeure

• Neither party is liable for failure to perform obligations due to events beyond their reasonable control (e.g., natural disasters, labor disputes, supply chain disruptions, or pandemics).

Third-Party Materials and Services

• Zee Creative is not responsible for the performance or reliability of third-party services (e.g., plugins, ad platforms, hosting providers, materials suppliers).
• Any warranties are solely provided by the third party.

Indemnification for Signage Compliance

• The client is solely responsible for ensuring compliance with applicable laws, regulations, and permitting requirements related to signage and displays, including but not limited to ADA accessibility standards and local ordinances. The client agrees to indemnify and hold harmless Zee Creative against claims, fines, or damages arising from such compliance obligations.

Communication Method

• Email is the official method of communication for approvals, notices, and service updates unless otherwise agreed in writing.

12. Disclaimers

• All services are provided “as is” and “as available.”
• We do not guarantee SEO rankings, specific marketing outcomes, or longevity of signage/graphics exposed to weather, environmental conditions, or normal wear and tear.
• We are not liable for delays or service failures outside our control, including delays caused by client inaction or failure to provide required materials.
• For clients not on a managed hosting plan, Zee Creative is not responsible for security breaches, downtime, or functionality issues resulting from outdated software, plugins, or themes.
• We are not responsible for damages caused by third-party services, platforms, or suppliers.

The disclaimers above form part of the limitation of liability and should be read together.

13. Limitation of Liability

In no event shall Zee Creative’s liability exceed the amount paid by you in the 12 months prior to the claim. We are not responsible for indirect, incidental, or consequential damages, including lost profits or data.

Zee Creative has no liability for:

• Normal wear, weather exposure, vandalism, or environmental damage to signage and graphics;
• For signage and graphics, liability is limited solely to repair or replacement of defective workmanship or materials, at Zee Creative’s discretion, and any warranty claims must be made within 90 days of installation;
• Security breaches, downtime, or functionality issues on unmanaged hosting accounts due to outdated software, plugins, or themes;
• Failures, defects, or interruptions caused by third-party services, platforms, or suppliers;
• Delays caused by client inaction, failure to provide necessary materials, or lack of timely approvals.

14. Indemnification

You agree to defend, indemnify, and hold harmless Zee Creative, its affiliates, and staff from claims, damages, or expenses arising out of your use of our services or breach of this Agreement.

15. Governing Law and Disputes

This Agreement is governed by Montana law. Any disputes shall be resolved by arbitration under JAMS rules in Billings, Montana. Either party may seek relief in small claims court or temporary injunctive relief in a court of competent jurisdiction.

16. Miscellaneous

• Our failure to enforce any provision is not a waiver of that right.
• If any provision is invalid, the remainder shall remain in effect.
• This Agreement may be assigned in the event of merger, acquisition, or sale of Zee Creative.
• Notices will be sent via email unless otherwise specified.
• Any errors, discrepancies, or issues with services, deliverables, or billing must be reported to Zee Creative in writing within 30 days of discovery or within 30 days of project completion, whichever comes first. Failure to report within this timeframe may limit Zee Creative’s ability to address the issue and may be deemed acceptance of the service, deliverable, or invoice as delivered.

Last Updated: October 2025