Accounts and Billing

Can I pay my invoice or project prepayment online?

Yes, you most certainly can.  All of our invoices and estimates have a link to our payment page included.  If you cannot locate it, just point your browser to https://www.zcreative.com/zee-payment.php.  From there you pay your invoice/bill and make a project prepayment.

Domains

Can you help me find a domain name if the one I want is taken?

Yes.  You can use our domain name tool to get some hints on some names that are similar. If you need additional help just let us know and we can assist you in the decision process.

How do I find out what domain names are available?

You can use our domain name tool to search for available domains and even get some hints on some other names that are similar.

How long does it take for my domain name to come up once the DNS has been updated?

Once DNS settings have been updated it can take 24- 72 hours for DNS propagation to occur, but can be as little as a few hours. In rare cases you may need to restart your computer to force your PC to see the updates as well as other devices such as routers. Let us know if you are having trouble during, or after, a site/domain move.

I lost my domain information and login. Can you help me?

Yes. Most times this requires a bit of paperwork to satisfy the domain registrant, but rarely a difficult process.

My domain name has expired. What can I do?

If it hasn’t been too long since it has expired it can be relatively simple and inexpensive to retrieve. If some time has passed, it may have been purchased by another individual or be in a locked stage by the domain registrant. Contact us if you need help with your domain – we can help.

My previous web developer/designer reserved my domain name under his name. Am I stuck finding a new domain name?

Very rarely will you be forced to find a new domain name. Please contact us if you find yourself in this situation and we will help you determine what is the best course of action.

Web Design and Development

Can I start with a smaller site and add to it as time goes on?

You sure can. Often times this is the best approach if you aren’t sure what direction you want to go with the site or if budgets are tight.  Another option is to build the website using WordPress so you can add content and pages yourself over time.

Can you help me add Google Analytics to my website?

Yes.  Adding Google Analytics is a simple process that just requires adding a bit of code to your website pages.

Can you help me cut down on the amount of SPAM I get from my web site contact form?

Yes. Most likely you just need to have a captcha added to your contact form. Give us a call and we’ll get it taken care of for you.

Can you help me integrate Facebook and Twitter into my web page?

Yes. Most of the tools are easy and inexpensive to implement. Let us know what you would like added and we’ll put together an estimate for you.

Can you help me setup my Facebook page?

Yes we can. Facebook is quite easy to use, but can be initially intimidating for those that aren’t familiar with Social Media. Let us know if you would like some help.

Can you help us with a website that was programmed or designed by someone else?

In most cases. We do work with all the major programming languages and content management platforms like WordPress.

Do I need a static IP address for my web hosting?

Maybe but often times it is not required for hosted websites.  Give us a call and we will help you assess your project.

Do I need to add social media to my website?

While social media offers many benefits it isn’t right for everyone – particularly those that don’t have much time to work on their sites or dislike interacting with Social Media. Please contact us if you have questions on social media and your website.

Do you build custom web applications?

Yes we do. Please send us your project requirements for a quote today.

Do you do maintenance contracts with clients?

Yes we do. Let us know if you need us to put together an estimate for your needs.

Do you offer consulting services?

Yes we do. Please visit our consulting page for more details.

Do you offer SSL certificates for my website?

Yes.  Please contact us if you are interested in our SSL certificates. Because of the specific ordering and web hosting setup requirements, we do not offer a do-it-yourself tool.

Do you work on and/or create intranet sites?

Yes we do. Please send us your project requirements for a quote today.

I don’t have much of a budget, but need to sell products online. Are there any options for me?

Yes.  We have a variety of solutions for ecommerce that include very cost effective ones.  Please contact us for more details.

I have a web designer that I work with on all of my projects already. Can you work with them?

Yes. We work with all types of clients and businesses.

I have a web site that was created using a website builder program on another host. Can you help me with it?

Yes. Depending on the web service you used we can some times get the files via ftp or collect them via a browsing tool.  Some web builders, however, don’t allow you to copy of move your web site.  This isn’t always the best option, so please contact us and we’ll let you know.

I need a merchant account for processing online payments for my e-commerce store. Can you assist me with that?

Yes.  We are knowledgeable with all of the popular processors such as Authorize.net and PayPal and can help you through the entire process. If you already have a merchant account and just need help integrating it with your online store we can help as well.

I need a website that can be displayed on all current browsers and on mobile devices. Is that something you can do?

We can create sites that render nicely on all platforms. In fact, by default all of Zee Creative’s new websites are mobile responsive by default.  🙂

I would like to add a CMS to my site, but I’m not sure it is worth the cost. Can you help me decide?

Weighing the cost of implementing a CMS system usually comes down to frequency of updates. If you are only updating your site a couple of times a year a CMS is probably not a good option. However, if you are updating your site every day or week a CMS will pay for it self in short order.  A great CMS platform that we use for most of our websites is WordPress.  If you have more questions on content management and your website please contact us.

I would like to edit my own web site content such as adding photos, updating text, and changing pricing without having to know code. Is that something you can setup for me?

Yes.  A content management system (CMS) like WordPress is exactly what you most likely need. Give us a call so we can help you assess your web project and find the best fit.

I would like to redesign my website, but don’t want to lose the search engine rankings that I have. Can this be done?

Yes.  We have several techniques that can help prevent losing a website’s indexed pages. Give us a call for more information and an estimate.

Is there a cost to get an estimate on my project?

Most estimates are done without charge to the customer.  However, larger scale web projects which require additional planning and consultation with the client we will bill out for our research and preparation time.  The advantage to paying for the larger estimates is that all the planning specifications and research is yours to keep.

My current website was created in Flash by another web developer. Can you help me update it?

Yes, but only if you have the original native Flash .fla file. Without it you are most likely starting over.  Another consideration with Flash is the lack of support on Apple mobile devices.  Unless its really necessary to keep the website and/or content in Flash we highly recommend building a mobile responsive website.

We are in a different state than you. Can you work via phone and email?

We work with clients remotely all the time via phone, email, Skype, chat, etc. We always enjoy the old face-to-face in our Billings, Montana office, but we are comfortable working via other means as necessary.

What is a CMS?

CMS is short for content management system. A CMS allows a site owner to update data (text, photos, etc) on their site without needing to know HTML.  A few examples of popular CMS platforms are: WordPress, Drupal, Joomla, and SilverStripe.

What is PCI compliance and does it apply to my website?

The Payment Card Industry, which includes MasterCard and Visa, require: banks, online merchants and Member Service Providers (MSPs) to protect cardholder information. This is done by adhering to a set of agreed upon security standards. The Payment Card Industry security standard (PCI) includes MasterCard’s Site Data Protection (SDP) program and Visa’s Cardholder Information Security Program (CISP). This applies to in-house handling of credit card data as well as online.

What do you need from me to start the website estimate process?

Please provide us with an overview of your web site in bulleted outline form with as much detail on the pages and sections of the site as possible. Include any specifics on functionality that you are expecting for both administrative and public facing parts of your site.  Also, provide a few examples website designs that you like, timeline and any budget constraints.

How much do websites cost?

The cost of a website can vary greatly based on a variety of factors such as site size, complexity, features, and time constraints. A small site can be built for as little as $400 while a larger site starts in the thousands of dollars.  Maintenance is another consideration for cost.  Content management platform sites, such as those built using WordPress, require regular maintenance to keep them running properly and secure.  Some clients can handle these updates but most will need someone to take care of them.  These can run up to several hundreds of dollars a year depending on the website’s complexity and size.

How long does it take to build a website?

The time it takes to design and develop a website can vary greatly based on a variety of factors such as site size, complexity, features, and client involvement. Small or simple websites can take as little as 4-8 hours to complete. While larger ones can be weeks or even months of production time. It is important to note that the work can span multiple departments and/or individuals. So while the total project hours may be small in some cases it does take time to schedule back and forth between departments and review.  Client interaction also plays a role and can introduce changes and new work into the production flow.

Website hosting and email

Are email passwords case sensitive?

Yes and they are also required to be a certain length and complexity. If you are having trouble logging in or have forgotten your email password please contact us.

Are your web servers backed up?

Yes. Our semi-dedicated and dedicated servers are backed up daily to tape with weekly rotations. Our cloud-based servers are backed up using a snapshot approach that occurs roughly every 4-6 hours.  Our Website Care provides additional website backup options including import WordPress related ones.  Contact us if you need us to restore a file for you. If you have increased or additional backup needs we can setup a custom solution for you.

Can I add my own emails to my domain, change passwords, and set autoresponders?

Passwords and autoresponders can be set up and changed by logging into your webmail account. Email account administration can be provided to allow you to edit your email accounts.

Can I host my website elsewhere?

Yes you can. Be sure to check what requirements your site needs to run. Static HTML sites can be hosted most anywhere but websites that use PHP and MYSQL such as WordPress websites have specific requirements to run properly. There are benefits to hosting with your web developer so be sure to weigh the pros and cons before making the move.

Can I setup subdomains?

Yes.  Our web hosting plans do support subdomains.

Can you help me setup my email?

Yes.  We are happy to help our clients with their email setup.

Do you offer dedicated hosting solutions?

Yes we do. For clients that require specific hosting needs, have heavy traffic, or application loads a dedicated web hosting solution is the right choice. Each web server is built to suit the needs of the client. Let us know what you need and we’ll put together a quote.

Do you offer email archiving?

Yes.  Please visit our email hosting page for more information on those plans.

Do you offer static IP addresses?

Yes. For clients that require a static IP for ecommerce or other special need we can set up a static IP address. Static IPs are $15/month paid at the same interval as the hosting plan it is attached to.

Do you offer web hosting solutions for both Windows and Linux?

Yes we do. Windows and Linux web hosting is available on our cloud-based solution as well as dedicated hosting. We have plans starting as low as $90/yr.  All of our web hosting plans are custom so please contact us for details.

Do you offer webmail with your email plans?

Yes.  All of our email offerings include a webmail option.

Do your email plans include SPAM protection?

Yes.  All of our email plans include SPAM robust protection and controls.

Do your web hosting plans include any email accounts?

Because of the amount of storage and features that are included with our email offerings they are handled as a separate offering.  Additionally, many clients have other solutions for email negating the need for packaged web hosting and email plans.  Our email services are business grade and very robust.  We strongly recommend giving it a try to compare it to ‘included’ or ‘free’ options.

Do your web hosting plans include web statistics?

Because Google Analytics is free and is the most complete statistical solution currently, we do not offer any server-based stats other than raw logs files if requested. If you need help setting up Google Analytics please let us know.

I accidentally overwrote a file on my website. Is there a way to restore the file?

Probably. It depends on the interval between when the file was deleted and the last backup. If it existed when the last backup ran we can retrieve it for you. If your website uses WordPress you may be able to restore the page to prior version.  File restores from backup are $75/incident.

I don’t know who hosts my website anymore. Can you help me find out where it is?

Yes, usually through the domain records we can track it down. Just let us know if you need help with your domain name.

I have multiple domain names that I would like to point to my main domain. Can you set this up?

Yes, we have multiple ways this can be done.  Please contact us so we can assist you in finding the best solution.

What is web hosting and do I need it?

Web hosting is a type of Internet service that allows individuals and organizations to make their website accessible on the World Wide Web. Zee Creative is a web host that provides storage space on our web servers for use by our clients as well as providing Internet connectivity to that server via a data center. Without these pieces your website would not be able to be seen.

WordPress

Can you help me setup a WordPress blog?

We certainly can. Installing the WordPress just takes a few minutes and you are up and running. If you would like us to customize the features or look of your blog, just let us know.

I have a website that was designed using WordPress that I don’t want to manage any longer, can you take it over?

Yes, we most certainly can.   We have numerous clients with WordPress websites that would just rather have us handle everything for them so they can do what they do best.   If this is of interest to you let us know.  We can do updates as needed on an hourly basis or setup a retainer.

I have a WordPress website and need help upgrading it. Can you help?

Yes, we can assist you with your WordPress upgrade on a case-by-case basis or put your site on our Website Care that automatically applies security and major updates and much more.  Please contact us for details.

I keep hearing the term ‘WordPress’. What is it?

WordPress is an open source blogging and content management system (CMS) that was created in 2003. It has significantly grown to drive almost 26% of all websites on the web as of 2016. It is PHP-based and uses a plugin architecture to allow site owners the ability to add functionality and changes the website theme.  You can find out more here.

I would like to use WordPress for my website but I want some things done that will surely be custom programming. Can you help?

Yes, we can.  We can create custom applications that run alongside your WordPress website or create custom plugins that extend it.   If you can dream it up we most likely can build it.

Is WordPress a good option for blogging?

Yes, WordPress is fantastic for blogging as well as a website content management system. If you need help setting up WordPress on your domain please let us know.