The following constitutes our Billing Policy and applies to ALL of our customers. Please review the following terms carefully. If you do not agree to these terms, you should not use this site.  The term “Zee Creative” or “us” or “we” or “our” refers to Zee Creative Inc., the owner of the Web site. The term “you” refers to the user, the customer or viewer of our Web Site. The term "plan" refers to any product, service or item billed on an reoccurring interval. Any questions or comments regarding this document should be forwarded to the Company at the following address: billing@zcreative.com.

Payments
All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank.

We accept the following types of payment:

• Check or Money Order
• Credit Card (VISA, MasterCard, American Express, Discover)
• PayPal

All payments are due on the invoice date. The invoice date is the monthly anniversary of the date the account was activated. If you provide us your credit card information, you are authorizing us to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with this policy. Subsequent charges will be automatically charged to your credit card on the next invoice date. You are responsible for updating or notifying us, of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).

Customers not paying by credit card are to make payment of their balance due within fifteen (15) days of the invoice date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Intervals

Hosting and Web Services
We offer four billing intervals for hosting charges: monthly, quarterly (3 months), semi-annual (6 months) and yearly (12 months). The billing interval begins on the activation date. Non-credit card payment methods are limited to semi-annual, annual or quarterly billing intervals. You may change your billing interval at any time; however, the new billing interval will only take effect at the time of the next plan or service renewal. The initial cost of all additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items, services and their related setup fees are non-refundable.

Programming, Design and Print
Programming, design and print work are billed as they are completed and unless otherwise noted or agreed upon in written form are due within thirty (30) days of invoice date. If needed quantified work can be scheduled on reoccurring basis and have established billing interval.

Disputes
If you have any disputes on an invoice they must be brought to our attention within the terms of the invoice. No disputes will be accepted or acknowledged outside of the invoice terms.

Account Renewals
In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan's billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Important Notice
In the event you need to cancel, please specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify us that you would like to cancel your account.

Statements
ALL invoices and statements are e-mailed. You are required to keep a valid billing e-mail address at all times. If paper billing is required, we can provide paper invoices and statements if requested for a monthly fee of $10.

Fees

• Returned (NSF) Checks
  We charges a $35.00 processing fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
  
  
• Credit Card Chargebacks
  A $35.00 processing fee will be assessed for each credit card chargeback received by us.
  
  
• Reactivation
  Customers that choose to reactivate a closed account will be charged a $20 reactivation fee. If we have to restore your data files to your reactivated account, a $100 fee will be charged.
  
  
• Hosting Plan Changes
  Customers electing to change to a lower priced hosting plan on the same platform will be charged a $20 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and prior plans.
  
  
• Platform Change
  Customers that elect to change plans to a different operating system platform will be charged a $20 platform change fee.
  
  
• Account Splits and Mergers
  We encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that we separate one or more plans contained under one account into separate accounts. The fee for this service is $20 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@zcreative.com.
  

Cancellations
Our plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact us during business hours, Monday through Friday, 8:00 A.M. to 5:00 P.M. Mountain Time, at 1-866-259-6730. Please note that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact us via email at billing@zcreative.com.

Cancellation requests must be received by us a minimum of thirty (30) days prior to the end of your billing interval. Cancellations submitted later than this time may result in your hosting plan being automatically renewed. All cancellations become effective on the day processed by us. Please note that we are unable to schedule a cancellation for a future date. We will confirm the cancellation request when it is processed. If you do not receive a confirmation notice, please contact us immediately.

We do not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to our services. Cancellation of services does not relieve you from paying any outstanding balance owed on your account. We reserve the right to terminate any account, at any time, without notice, for any reason that we deem appropriate.

30-Day Money Back Guarantee
Each of our hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation.

• web or graphic design
• additional items and services
• domain name registration
• dedicated servers
• reseller program items and services
• domain parking
• overage fees

Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Credit Card Disputes/Chargebacks
We have a zero tolerance policy for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension and account termination at our discretion. A $35.00 processing fee will be assessed to all accounts that receive a chargeback.

Billing/Price Changes
Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.